Fast, Helpful Support for Modern Engineering Teams
Whether you need product demos, technical support, or security documentation — we respond within 24 hours during business days. Built for product, engineering, and QA teams.
How Can We Help?
Choose the best way to reach us
Sales & Product Demos
Get Started
Ready to see Coco in action? Schedule a 15-minute live demo with our team. See how we help product, engineering, and QA teams test faster with confidence.
Technical & Account Support
Get Help
Questions about setup, integrations, billing, or product features? Our support team typically responds within 24 hours during business days.
Security & Compliance
Enterprise
Need security documentation, architecture details, or compliance information? We provide transparent answers for enterprise security reviews.
Partnerships & Press
Collaborate
Interested in partnering with Coco or media inquiries? Let's explore opportunities together.
Contact Information
Multiple ways to reach us
Sales & Demos
Schedule a 15-minute demo to see Coco in action with your actual tools and user stories.
Technical & Account Support
For setup, integrations, billing, or product questions. We respond within 24 hours during business days.
Security & Compliance
For security documentation, compliance reports, and data privacy questions
Support Hours
Monday - Friday
9:00 AM - 5:00 PM AEST
We respond to all inquiries within 24 business hours
Send Us a Message
Not ready for a demo? Send us a quick message and we'll get back to you within 24 business hours.
Common Questions
What's the best way to see Coco in action?
Schedule a 15-minute live demo where we'll show you how Coco works with your actual tools (Jira, Linear, GitHub, etc.). It's not a sales pitch—just a quick walkthrough of the 3-stage workflow with real examples.
How quickly do you respond to inquiries?
We typically respond to all inquiries within 24 hours during business days. Customers with active accounts receive prioritized support channels for faster assistance with technical issues.
Can I get security documentation before scheduling a demo?
Yes. Email security@cocoframework.com for our security architecture overview, encryption details, and data handling practices. We're built with privacy-first principles on AWS infrastructure and provide transparent answers for security reviews.
Do you offer phone support?
Phone support is available for enterprise customers. During the sales process, we communicate via email and scheduled video calls. As a customer, you'll receive dedicated support channels including Slack, email, and phone for enterprise plans.