Privacy Policy

Effective Date: January 1, 2024

1. Introduction

Welcome to Coco Framework ("Coco," "we," "us," or "our"), operated by QuoDroid Software Development Private Limited. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cocoframework.com ("Website") and use our services. Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

2. Information We Collect

We collect information about you in various ways when you use our Website and services:

2.1 Information You Provide Directly

  • Account Information: When you register for an account, we collect your name, email address, and other contact details
  • Profile Information: Information you provide when completing your user profile, including job title, company name, and location
  • Contact Forms: Information you provide when you submit inquiries, feedback, or support requests through our contact forms
  • Communications: Information contained in your communications with us, including emails, chat messages, and phone calls
  • Social Media Information: If you choose to register or log in using social media accounts (Google, Facebook, LinkedIn, GitHub), we may receive information from those platforms in accordance with their privacy policies

2.2 Information Collected Automatically

  • Device Information: Information about the device you use to access our Website, including hardware model, operating system, browser type, and unique device identifiers
  • Usage Information: Information about how you interact with our Website, including pages visited, links clicked, features used, and time spent on pages
  • Log Data: Server logs that include IP addresses, browser type, referring/exit pages, date/time stamps, and clickstream data
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. For more information, please see our Cookie Policy
  • Location Information: General geographic location based on your IP address

2.3 Information from Third Parties

  • Social Media Platforms: If you engage with our content on social media platforms, we may receive information about your interactions in accordance with the platform's privacy settings
  • Analytics Providers: We use third-party analytics services that may collect information about your use of the Website

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To provide, maintain, and improve our services and Website functionality
  • Account Management: To create and manage your account, verify your identity, and authenticate your access
  • Customer Support: To respond to your inquiries, provide customer support, and resolve technical issues
  • Personalization: To personalize your experience and provide content, features, and recommendations tailored to your interests
  • Communications: To send you technical notices, updates, security alerts, support messages, and marketing communications (with your consent where required)
  • Analytics and Improvement: To analyze usage patterns, track performance metrics, and improve our Website and services
  • Security and Fraud Prevention: To monitor and prevent security threats, fraudulent activities, and abuse of our services
  • Legal Compliance: To comply with legal obligations, respond to legal requests, and enforce our terms and policies
  • Business Operations: To conduct research, perform data analysis, and support our business operations

Important: We do not sell, rent, loan, trade, lease, or license any personal information to third parties for their marketing purposes.

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Analytics and performance monitoring services
  • Customer support and communication platforms
  • Payment processors (if applicable)
  • Email delivery and marketing automation services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your information.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes, such as subpoenas, court orders, or government requests
  • Situations involving potential threats to public safety or security
  • Investigations of potential violations of our Terms of Service
  • Protection of our rights, property, or safety, or that of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

We do not share your personal information with unaffiliated third parties for their own marketing purposes.

5. Your Rights and Choices

5.1 Rights for EU Residents (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request access to your personal data and obtain a copy of the information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restriction: Request restriction of processing of your personal data in certain situations
  • Right to Data Portability: Request transfer of your personal data to another service provider in a structured, commonly used format
  • Right to Object: Object to the processing of your personal data for certain purposes, including marketing
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing

To exercise any of these rights, please contact us at support@quodroid.com. We will respond to your request within 30 days.

5.2 Rights for California Residents

If you are a California resident, you have the right to request disclosure of information about how we have shared your personal information with third parties for their direct marketing purposes during the preceding calendar year. You may submit such requests to support@quodroid.com.

5.3 General Rights

  • Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly
  • Cookie Preferences: You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details
  • Account Deletion: You may request deletion of your account by contacting us at support@quodroid.com

6. Security of Your Information

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction.

Our security measures include:

  • Encryption of data in transit using industry-standard protocols (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data security and privacy practices

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period depends on various factors, including:

  • The nature and sensitivity of the information
  • The purposes for which we process the information
  • Legal and regulatory requirements
  • Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable data protection laws.

8. Children's Privacy

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records as quickly as possible.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at support@quodroid.com.

9. Third-Party Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by QuoDroid. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

If you access our Website through a third-party platform or use social media login features, the third-party platform may collect information about you in accordance with their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

  • Update the "Effective Date" at the top of this Privacy Policy
  • Notify you through the Website or via email (where appropriate)
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Website after the posting of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: support@quodroid.com
  • Address: QuoDroid Software Development Private Limited
    Flat no-C, 2nd Floor, 56/9, Rammohan Mukherjee Lane
    Shibpur, Howrah, West Bengal – 711102, India

12. Grievance Officer

In accordance with applicable laws and regulations, we have appointed a Grievance Officer to address any privacy concerns or complaints:

The Grievance Officer will acknowledge receipt of your complaint within 48 hours and will work to resolve your concerns in a timely and appropriate manner.

QuoDroid Software Development Private Limited
Flat no-C, 2nd Floor, 56/9, Rammohan Mukherjee Lane
Shibpur, Howrah, West Bengal – 711102, India